Refund policy
Last Updated: August 4, 2025
1. Returns & Exchanges
- We accept returns/exchanges within 14 days of delivery.
- Items must be unworn, undamaged, and in original packaging (including authenticity cards, boxes, and protective pouches).
- Final sale items (e.g., customized pieces, clearance/discounted items) cannot be returned.
2. Conditions for Returns
- Pearls & Chains: Must show no signs of wear, scratches, or alterations. Natural pearls are delicate; handle with care.
- Proof of Purchase: Include your order number.
- Hygeine: Earrings (for pierced ears) are non-returnable unless defective.
3. Refund Process
- Approved returns: Refunds will be issued to the original payment method within 5 business days.
- Shipping costs are non-refundable (except for defective items).
- Exchanges: Subject to availability. Contact us first at 6pmsalt@gmail.com.
4. How to Return
Step 1: Email us at 6pmsalt@gmail.com within 14 days of delivery with:
- Your order number
- Photos of the item(s) in original condition
- Reason for return
Step 2: We’ll email a prepaid return shipping label (if applicable) and instructions.
Step 3: Ship items via tracked/insured mail (we recommend retaining proof of postage). Returns lost in transit are not covered.
5. Defective or Incorrect Items
Contact us within 48 hours of delivery at 6pmsalt@gmail.com with photos/video. We’ll cover return shipping and expedite a replacement or refund.
6. Non-Returnable Items
- Earrings for pierced ears
- Customized or engraved items
- Sale/clearance items
7. Contact Us
Email: 6pmsalt@gmail.com
(Include "Return Request: [Order Number]" in the subject line for faster service.)